Privacy Policy — Zync Deck

This Privacy Policy explains how Zync Deck, Inc. (“Zync Deck,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you use our white-label client portal platform and related services (the “Service”). By accessing or using the Service, you agree to the practices described in this policy.

1. Information We Collect

We collect information that you provide directly to us and information that is generated as you use the Service.

Account setup information. When you create an agency account, we collect your name, work email address, agency name, and password (stored in encrypted form). We may also collect optional billing and company details you choose to provide.
Payment processing. Payments for subscriptions are processed securely by Stripe. We do not store or have access to your full card number, CVV, or other sensitive payment credentials. Stripe may collect and process payment data under its own privacy policy, which you can review at stripe.com/privacy.
Usage information. We collect technical data such as IP address, browser type, device identifiers, pages visited, and timestamps to operate, secure, and improve the Service.
Project and deliverable content. When you use the Service, we store the projects, files, timelines, and communications you create, along with metadata such as approval status and timestamps.

2. How We Use Your Information

We use the information we collect for the following purposes:

To create and maintain your account, provide the Service, and deliver customer support.
To process billing and subscription management, including through our payment processor, Stripe.
To maintain security, prevent fraud or abuse, and enforce our Terms of Service.
To communicate with you about your account, product updates, and service notifications.
To analyze usage patterns and improve the functionality and reliability of the Service.

We do not sell your personal information, and we do not use it for advertising or third-party marketing.

3. White-Label Client Data

Zync Deck is a white-label platform used by agencies to manage their own clients. When an agency uses the Service, they may store data about their own end clients (together, “Client Data”). This includes project details, deliverables, communications, and approval activity.

With respect to Client Data, we act as a data processor on behalf of the agency, who acts as the data controller. We process Client Data only to provide and operate the Service as directed by the agency, and we never sell, rent, or share agency client data with any third party for commercial purposes. We do not use Client Data for our own unrelated business interests.

Agencies are responsible for providing their own clients with appropriate notice regarding the handling of Client Data, and we provide tools and contractual terms (including a Data Processing Addendum) to support their compliance obligations.

4. Cookies and Tracking

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Service is used. These may include:

Essential cookies required for authentication, security, and core functionality of the Service.
Analytics that help us understand aggregate usage patterns so we can improve the platform. We do not allow third-party advertisers to place cookies on the Service.

You can manage or block cookies through your browser settings; however, disabling essential cookies may affect your ability to use certain features of the Service.

5. Data Retention

We retain your account information and project data for as long as your agency account remains active and for a reasonable period afterward to comply with legal, tax, and security obligations. Client Data is retained in accordance with the agency’s instructions and applicable law.

6. Data Deletion and Your Rights

Depending on your jurisdiction, you may have the right to access, correct, export, or delete the personal information we hold about you. These rights include, where applicable under laws such as the GDPR or CCPA:

Access and correction of your account information.
Deletion of personal information we hold about you, subject to legal or contractual retention requirements.
Data portability of your own account data.
Opt-out of non-essential communications and cookies.

To exercise any of these rights, or to request deletion of your account and associated data, please contact us at privacy@zyncdeck.com. We will respond within the timeframe required by applicable law. For Client Data processed on behalf of an agency, agencies should contact us on behalf of their end clients, and we will assist as described in section 3.

7. Data Security

We use industry-standard technical and organizational measures to protect your data, including encryption in transit and at rest, access controls, and ongoing monitoring. While no method of transmission or storage is entirely secure, we work diligently to safeguard the information we hold.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify you by email or within the Service. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at privacy@zyncdeck.com or write to Zync Deck, Inc., 1 Market Street, Suite 300, San Francisco, CA 94105.